FAQs

Below is a compilation of a few FAQs from our customers. If you have any question, please get in touch with us.



Do we need to book? 

It is advisable that you book a table especially on Fridays, the weekends, bank holidays and occasions like the Mothering Sunday, Christmas & New Year. We will do our best to get the table ready for you as soon as or shortly after you arrive. If we are very busy and the table is not ready yet, you are very welcome to get drinks at the bar while waiting.

Back to top

 

What is your price? 

We charge a fixed price per person as below. Drinks are not included in the price.

Monday-Saturday
Lunch       Full Price £10.80, children under 140cm height £6.50

Monday-Thursday
Dinner      Full Price £16.80, children under 140cm height £9.30                 

Friday-Saturday
Dinner      Full Price £17.80, children under 140cm height £9.30

Sunday 
All day      Full Price £16.80, children under 140cm height £9.30

From 1st December 2017 to 1st January 2018 inclusive
All full prices will be increased by £1.00

For toddlers or young children who consume our food
Monday-Saturday Lunch £3.00
Monday-Saturday Dinner & Sunday all day £6.00
Families are very welcome to bring their own food for their toddlers for any reason, which obviously there will not be any charge. 

Please inform us before meal if any of you will not be eating. Thank you.


Back to top

 

Do children eat free at Wok n Grill?

We are afraid we do not have children-eat-free promotion at the moment. But we offer a discounted price for children under 140cm and a special price for toddlers or young children who consume our food. Please check out our prices here.

Back to top

 

We have a 2-year-old who eats little. Will you charge if he shares my food? 

Unlike à la carte restaurants wherein their prices are based on the dishes being ordered, buffet restaurants like us charge a fixed price per person regardless of the consumption amount. Any customer who consumes our food will be included in the bill. This also means any customer, an adult or a child, who shares food with another customer will be charged accordingly.

For toddlers or young children who consume our food, we offer a special price of £6.00 per person on Monday-Saturday evening and Sunday all day, and £3.00 per person on Monday-Saturday lunch. We believe this is a fair price considering the number and variety of food options available. Families are very welcome to bring their own food for their toddlers for any reason, which obviously there will not be any charge. 

Back to top

 

My daughter is 9 years old but she was charged full price. Why?

Please be assured of our price transparency. Our prices are shown on our website, at the restaurant entrance and on our menu in the restaurant.

There are three prices according to our price policy: 1) full price, 2) discounted price for children under 140 cm and 3) special price for toddlers or young children. Please note we DO NOT define children based on their heights. Rather, we offer a discounted price to children under 140 cm. We also DO NOT presume children taller than 140 cm eat more and therefore charge more. Furthermore, we DO NOT discriminate children against their heights whatsoever. For your information, other buffet restaurants also adopt similar price policy. We are very happy to give a list of references if you get in touch.

Back to top

 

How long can I stay for my meal?

Similar to other buffet restaurants worldwide, we have a time limit of two hours for each table. It seems a short time but please be assured that over the years our customers enjoyed their meals with us within the time period. 

Back to top

 

I can't finish my food. Can I take away?

We are afraid our food is only for consumption within the restaurant. Of course we all love food and hate waste. To minimise food wastage, we suggest taking a small food portion at first and return for more if you like it.

Back to top

 

Is there a service charge included in the bill?

No, service charge is not included in the bill. Your tips will be hugely appreciated by our team. A discretionary 10% surcharge will be included in the final bill for parties of 10 or above. 

Wok n Grill is a buffet restaurant wherein customers help themselves from a variety of dishes served on different food counters. Our waiting staff will do the rest: prepare tables, greet and show customers to the tables, take drink orders at the tables, prepare, deliver & serve drinks, remove used plates between servings, remove empty glasses, replace cutlery & napkins whenever needed, provide assistance to customers needing help, deal with customer requests, respond to customer queries regarding specific dietary requirements, etc.  

Same as tips, the discretionary 10% surcharge received will be shared amongst our waiting staff as a reward for their hard work, effort and contribution.

Back to top

 

Do you open on bank holidays? 

Yes. We open all year round except on the Christmas and Boxing days.

Our opening hours:

Monday-Saturday (including bank holidays)
Lunch  12 noon - 2:30pm
Dinner 5:30pm - 11:00pm        

Sunday
All day 12 noon - 10:00pm       

Food served until 15 minutes before closing for Mon-Sat lunch and until 60 minutes before closing for Mon-Sat dinner and Sun all day

Back to top

 

Is your menu different for lunch and dinner?

Yes. The range of food served at the buffet counter varies between lunch and dinner. Wok stir fry at the fresh food counter is open for lunch and dinner all days. Teppanyaki grill, seafood, sushi and a wider range of desserts are available Monday-Saturday evenings only and Sunday all day. All dishes and ingredients are subject to availability.

Back to top

 

Do you cater for vegetarians?

Yes, we serve vegetarian dishes. We have aromatic sauce, cucumbers and spring onions which go very well with hot steamed pancakes served at the buffet counter. At the buffet counter, there are stir fried mushrooms, stir fried mixed vegetables, broccoli or fine beans, crispy seaweed, fried noodles and egg fried rice. Vegetarian spring rolls and steamed rice are available on request in the evening and Sunday all day. At the fresh food bar, there are fresh vegetables, noodles and tofu for wok stir fry. Many of our stir fry sauces are suitable for vegetarians. Vegetarian sushi and accompaniments are available in the evening and Sunday all day. The majority of our desserts contains animal products such as milk and eggs. Our fresh fruit salad contains no animal products and is available in the evening and Sunday all day. We use fresh vegetable (rapeseed) cooking oil.

Our vegetarian dishes are labelled with V

Whilst we try our best to ensure your food is suitable for vegetarians, our dishes are prepared in areas in which animal products are present. Therefore, we cannot guarantee that dishes prepared in our premises are 100% free from animal products due to the possibility of cross-contamination.

Please help us looking after you by telling us if you are on the vegetarian diet. If you have any question or require more information about our vegetarian options, please get in touch by emailing us wokngrill.cambridge@gmail.com or speak to our supervisor/manager on duty.

Back to top

 

Please could you let me know what vegan options you have?

First of all, we have aromatic sauce, cucumbers and spring onions which go very well with hot steamed pancakes served at the buffet counter. At the buffet counter, we have stir fried mushrooms, stir fried mixed vegetables, fine beans or broccoli, crispy seaweed, vegetarian spring rolls and steamed rice. Vegetarian spring rolls and steamed rice are available on request in the evening and Sunday all day. At the fresh food counter, there is a range of fresh vegetables, tofu and rice noodles for wok stir fry. There are six choices of stir fry sauces available. If you would like to have any of the items available on request, simply speak to a member of our team. In addition, there are vegetarian sushi (except the Tamago/egg sushi) and accompaniments which are suitable for vegans. Please note sushi and accompaniments are only available in the evening and Sunday all day. To finish the meal, we have fresh fruit salad in the evening and Sunday all day. We use fresh vegetable (rapeseed) cooking oil.

Our vegan dishes are labelled with vegan.

Whilst we try our best to ensure your food is suitable for vegans, our dishes are prepared in areas in which animal products are present. Therefore, we cannot guarantee that dishes prepared in our premises are 100% free from animal products due to the possibility of cross-contamination.

Please help us looking after you by telling us if you are on the vegan diet. If you have any question or require more information about our vegan options, please get in touch by emailing us wokngrill.cambridge@gmail.com or speak to our supervisor/manager on duty.

Back to top

 

Do you have allergen information on the dishes served?

Yes, all our dishes are labelled with allergen and intolerance information. These include 14 major allergens: celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya and sulphur dioxide. You will see these allergens highlighted on our food labels. If you have any question or concern, please approach a member of staff or email us wokngrill.cambridge@gmail.com

Back to top

 

Is anything on your menu gluten-free?

All dishes and sauces served at Wok n Grill are labelled with allergen and intolerance information, including gluten. Examples of our gluten-free dishes at the buffet counter are aromatic crispy duck/chicken (without pancake wraps), crispy seaweed, Malaysian rendang curry, Sichuan chilli chicken and chicken with pepper & parsley. At our fresh food counter, there is a wide selection of fresh vegetables, meats and seafood for wok stir fry and teppanyaki grill. We use fresh vegetable (rapeseed) cooking oil. Fresh ingredients are poached with clean boiling water before stir fry. For stir fry seasoning, there is a choice of gluten-free soy sauce, gluten-free oyster sauce, salt and pepper. For teppanyaki grill, we have gluten-free satay sauce and roasted red pepper sauce as accompaniment. It is important that you inform the chef on duty if you have an intolerance to gluten. Our gluten-free options also include sushi and accompaniments. We are afraid the majority of our desserts contain gluten.

Please help us looking after you by telling us if you are on the gluten-free diet. If you have any question or require more information about our gluten-free options, please get in touch by emailing us wokngrill.cambridge@gmail.com or speak to our supervisor/manager on duty.

Whilst we try our best to ensure your food is suitable for you, our dishes are prepared in areas in which gluten is present. Therefore, we cannot guarantee that dishes prepared in our premises are 100% gluten-free due to the possibility of cross-contamination.

Back to top

 

I’m allergic to nuts. Are any of your dishes nut-free?

We use fresh rapeseed cooking oil (NOT nut oil). Many of our dishes do not contain nuts/peanuts. All dishes and sauces at buffet and fresh food counters are labelled with allergen and intolerance information, including nuts and peanuts. Please note most of our desserts may contain nuts/peanuts.

Please help us looking after you by telling us if you have a nut/peanut allergy. If you have any question or require more information about our nut-/peanut-free options, please get in touch by emailing us wokngrill.cambridge@gmail.com or speak to our supervisor/manager on duty.

Whilst we try our best to ensure your food is suitable for you, our dishes are prepared in areas in which nuts/peanuts are present. Therefore, we cannot guarantee that dishes prepared in our premises are 100% free from nuts/peanuts due to the possibility of cross-contamination.

Back to top

 

What dairy-free options do you have?

All food served at Wok n Grill are labelled with allergen and intolerance information, including (dairy) milk.

We are pleased to say that all options on our menu (at the buffet counter, fresh food bar and sushi bar) do not contain milk or dairy ingredients, except the satay sauce (for skewed chicken), roasted red pepper sauce (for grilled seafood), homemade pancake rolls, mussels in garlic butter, and baked salmon with cheese. We are afraid the majority of our desserts contain dairy ingredients.

Please help us looking after you by telling us if you cannot take dairy products. If you have any question or require more information about our dairy-free options, please get in touch by emailing us wokngrill.cambridge@gmail.com or speak to our duty supervisor/manager.

Whilst we try our best to ensure your food is suitable for you, our dishes are prepared in areas in which dairy products are present. Therefore, we cannot guarantee that dishes prepared in our premises are 100% dairy free from due to the possibility of cross-contamination.

Back to top

 

Is your meat halal?

We are afraid we do not serve halal meats.

Back to top

 

Where is the nearest car park? 

We have ample free car parks for our customers. Please follow the signs at Winchmore Drive to our car parks. Our main car park will be on your right as you drive in. There is an overflow small car park on the left after the main car park. We have two disabled parking spaces just a few steps away from the entrance. 

Back to top

 

Do you have wheelchair access? 

Yes. We have wheelchair access from our small car park on the left as you drive in Winchmore Drive, just after the main car park. Please ask for wheelchair access when you make the booking and call us 01223 506248 when you arrive in the car park. We will provide assistance. There is a disabled WC in the restaurant.

Back to top

 

Do you take groups or parties?

Yes, groups and parties are welcome at Wok n Grill. Over the years, we have served small and large parties for occasions like birthday, anniversary, christening, Christmas, Mother's day, leaving-do, retirement, wedding etc.

For a party of 10 or above, a refundable deposit of £3 per person for Monday-Saturday lunch or £5 per person for Monday-Saturday dinner and Sunday all day is required to secure the booking. The paid deposit will either be deducted from the final bill or returned in cash on the day, depending on your preference. For your information, a discretionary 10% surcharge will be included in the final bill for parties of 10 or above. 

You can bring your own cake for celebration. We will present the cake and, for birthday celebration, with the birthday song.

Back to top

 

Do you take tour groups?

Yes, we can take a tour group with up to 120 people in a single session. Please ring us on 01223 506248 or email us wokngrill.cambridge@gmail.com for details.

Back to top

 

Do you have outside seating?

Yes, we have outside seating in our garden during the summer or when the weather is bright and warm enough. The garden has been upgraded in the summer 2016 with professionally designed flower borders. Just come in to the restaurant and ask for alfresco dining, our staff will happily help. For alfresco dining, we will request for payment for food and drinks before your meal.

Back to top

 

Is Wok n Grill baby/toddler friendly?

Yes, we surely are! We have highchairs and booster seats for toddlers. Please let us know if you need it when you make the booking. There is a baby changing station in the Ladies. We are happy to heat up your bottles. Just ask!

Back to top

 

Can I bring a pushchair into the restaurant?

If we are very busy, we are afraid we may not have enough space for pushchairs by the table. Should this be the case, we are happy to keep the pushchairs elsewhere within the premises. However, a pushchair space can normally be arranged if being requested in advance when booking a table. Babies in the car seats can usually be brought into the restaurant. Highchairs and booster seats are available in the restaurant.

Back to top

 

Are pet dogs allowed in the restaurant?

We have a nice garden where pet dogs are welcomed.

Back to top

 

Would it be possible to have a special request?

If you have a special request, please let us know when booking a table or in good time and we will endeavour to meet your request at our best effort. For example, we were happy to accept a request from a customer to purchase a bouquet of flowers on her behalf for her mother on the Mothering Sunday.

Back to top

 

Do you have gift vouchers?

Yes, our gift vouchers are perfect for any occasion! Click here for more information.

Back to top