FAQs

Below is a compilation of a few FAQs from our customers. If you have any question, please get in touch with us.



Do we need to book? 

It is advisable that you book a table especially on Fridays, the weekends, bank holidays and occasions like the Mothering Sunday, Christmas & New Year. We will do our best to get the table ready for you as soon as or shortly after you arrive. If we are very busy and your table is not ready yet, you are very welcome to get drinks at the bar while waiting.

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Do you take groups or parties?

Yes, groups and parties are welcome at Wok n Grill. Over the years, we have served small and large parties for occasions like birthday, anniversary, christening, Christmas, Mother's day, leaving-do, retirement, wedding etc.

For parties of 10 or above, we ask for a refundable deposit of £3 per person for lunch or £5 per person for dinner and Sunday all day in order to secure the booking. The deposit will be deducted from the final bill or returned in cash on the day - just tell us your preference. We understand that, for various reasons, it may not be always possible for a group to pay a deposit. Should this be the case, please do not hesitate to get in touch with us.

A discretionary surcharge of 10% will be included in the final bill for groups of 10 or more. Find out more >>

You can bring your own cake for celebration. We will present the cake and, for birthday celebration, with the birthday song.

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Do you take tour groups?

Yes, we can take a tour group with up to 120 people in a single session. Please ring us on 01223 506248 or email us via wokngrill.cambridge@gmail.com for details.

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Do you open on bank holidays? 

Restaurant opening hours:

Tuesday to Saturday
Lunch    12:00PM - 2:30PM
Dinner   5:30PM - 11:00PM        

Sunday
All day   12:00PM - 9:30PM       


Food served until 15 minutes before closing for lunch and until 60 minutes before closing for dinner and on Sunday.

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What is your price? 

We charge a fixed price per person as below. Drinks are not included in the price.


Tuesday to Saturday, bank holiday lunch       
Full Price £10.80
For children under 150cm £6.50
For toddlers £3.00


Tuesday to Thursday dinner
Full Price £16.80 
For children under 150cm £9.30
For toddlers £6.00
             

Friday, Saturday, bank holiday dinner
Full Price £17.80
For children under 150cm £9.30
For toddlers £6.00


Sunday all day
Full Price £16.80
For children under 150cm £9.30
For toddlers £6.00


Families are very welcome to bring their own food for their toddlers for any reason, which obviously there will not be any charge. 

Please inform us before meal if any of you will not be eating. Thank you.

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Do children eat free at Wok n Grill?

We are sorry we do not have children-eat-free promotion at the moment. But we offer a discounted price for children under 150cm and a special price for toddlers or young children who consume our food. Check out our prices here.

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We have a 2-year-old who eats little. Will you charge if he shares my food? 

Unlike à la carte restaurants wherein their prices are based on the dishes being ordered, buffet restaurants like us charge a fixed price per person regardless of the consumption amount. Any customer who consumes our food will be included in the bill. This also means any customer, an adult or a child, who shares food with another customer will be charged accordingly.

For toddlers or young children who consume our food, we offer a special price of £6.00 per person in the evening and on Sunday all day, and £3.00 per person for lunch. We believe this is a fair price considering the number and variety of food options available. Families are very welcome to bring their own food for their toddlers for any reason, which obviously there will not be any charge. 

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My daughter is 9 years old but she was charged full price. Why?

There are three prices according to our price policy: 1) full price, 2) discounted price for children under 150 cm and 3) special price for toddlers or young children. Please note, we do not define children based on their heights. Rather, we offer a discounted price to children under 150 cm. We also do not presume children taller than 150 cm eat more and therefore charge more. Furthermore, we do not discriminate children against their heights whatsoever. For your information, other buffet restaurants also adopt similar price policies. We are happy to provide references if you would like to get in touch.

Please be assured of our price transparency. Our prices are shown on our website, at the restaurant entrance and on our menu in the restaurant.

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How long can I stay for my meal?

Similar to other buffet restaurants worldwide, a time limit of two hours for each table will be applied when we are busy. It seems a short time but please be assured that over the years our customers enjoyed their meals with us within the time period without rush.

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I can't finish my food. Can I take away?

We are afraid our food is only for consumption in the restaurant. Of course we all love food and hate waste. To minimise food wastage, we suggest taking a small food portion at first and return for more if you would like to.

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Is there a service charge included in the bill?

No, service charge is not included in the bill. Your tips will be hugely appreciated by our team. A discretionary surcharge of 10% will be included in the final bill for groups of 10 or more. 

Wok n Grill is a buffet restaurant wherein customers help themselves from a variety of dishes served on different food counters. Our waiting staff will do the rest: prepare tables, greet and show customers to the tables, take drink orders at the tables, prepare, deliver & serve drinks, remove used plates between servings, remove empty glasses, replace cutlery & napkins whenever needed, provide assistance to customers who need help, deal with customer requests, respond to customer queries regarding specific dietary requirements, etc.  

Same as tips, the discretionary surcharge of 10% received will be fairly distributed among the team members who serve you as a reward for their effort and contribution. As the surcharge is discretionary, please ask if you would like us to remove it from the bill.

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Is your menu different for lunch and dinner?

Yes. The range of food served at the buffet counter varies between lunch and dinner. Click here to find out about our food menus. Wok stir fry at the fresh food counter is open for lunch and dinner all days. Teppanyaki grill, seafood, sushi and a wider range of desserts are available on in the evening only and on Sunday all day. All dishes and ingredients are subject to availability. 

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Do you cater for vegetarians?

Yes, we serve vegetarian dishes. We have aromatic sauce, sliced cucumber and spring onion which go very well with hot steamed pancakes served at the buffet counter. At the buffet counter, there are stir fried mushrooms, stir fried mixed vegetables, broccoli or fine beans, crispy seaweed, fried noodles and egg fried rice. Vegetarian spring rolls, steamed rice and soups are available on request in the evening and on Sunday all day and will be served to the table for you as soon as possible. If you would like to have any of these items, please speak to a member of our team. At the fresh food bar, there are fresh vegetables, noodles and tofu for wok stir fry with vegetarian sauces. Freshly handmade vegetarian sushi and accompaniments (ginger & cucumber pickles, edamame, Japanese seaweed salad) are available in the evening and on Sunday all day. A limited number of vegetarian sushi is available on a 'first come, first served' basis. We are happy to reserve some vegetarian sushi for you - just let us know in advance. The majority of our desserts contains milk/eggs. Our fresh fruit salad contains no animal products and is available in the evening and on Sunday all day. 

We use fresh vegetable (rapeseed) cooking oil.

Our vegetarian dishes are labelled with V

Whilst we do our best to ensure your food is suitable for vegetarians, our dishes are prepared in areas in which animal products are present. Therefore, we cannot guarantee that dishes prepared in our premises are completely free from animal products due to the possibility of cross-contamination.

Please help us looking after you by telling us if you have a vegetarian dietary requirement. If you have any question or require more information about our vegetarian options, please speak to our supervisor/manager on duty or get in touch by emailing us via wokngrill.cambridge@gmail.com.

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Please could you let me know what vegan options you have?

First of all, we have aromatic sauce, sliced cucumber and spring onion which go very well with hot steamed pancakes served at the buffet counter. At the buffet counter, we have crispy seaweed, stir-fried mushrooms, fried mixed vegetables, fine beans or broccoli. Vegan-friendly vegetarian spring rolls, soups and steamed rice are available on request in the evening and on Sunday all day and will be served to the table for you as soon as possible. If you would like to have any of these items, please speak to a member of our team. At the fresh food counter, we have a range of fresh vegetables, mushrooms, tofu and noodles for wok stir fry with vegan sauces. In addition, there are freshly handmade vegetarian sushi (except the egg sushi) and accompaniments (ginger & cucumber pickles, edamame, Japanese seaweed salad) which are suitable for vegans. A limited number of vegan sushi is available in the evening and on Sunday all day and served on a 'first come, first served' basis. We are happy to reserve some vegan sushi for you - just let us know in advance. To finish the meal, we have fresh fruit salad in the evening and Sunday all day. Special homemade vegan desserts may be available. 

We use fresh vegetable (rapeseed) cooking oil.

Our vegan dishes are labelled with vegan.

Whilst we do our best to ensure your food is suitable for vegans, our dishes are prepared in areas in which animal products are present. Therefore, we cannot guarantee that dishes prepared in our premises are completely free from animal products due to the possibility of cross-contamination.

Please help us looking after you by telling us if you are a vegan. If you have any question or require more information about our vegan options, please get in touch by emailing us via wokngrill.cambridge@gmail.com or speak to our supervisor/manager on duty.

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Do you have allergen information on the dishes served?

Yes, our dishes are labelled with allergen information. These include 14 major allergens: celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya and sulphur dioxide. You will see these allergens highlighted on our food labels. If you have any question or concern, please approach a member of staff or email us via wokngrill.cambridge@gmail.com

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Is anything on your menu gluten-free?

All dishes served at Wok n Grill are labelled with allergen information, including gluten. You will find out about our gluten-free options from our lunch menu and evening & Sunday menu. At the fresh food bar, there is a wide selection of fresh vegetables, meats and seafood for wok stir fry and teppanyaki grill. We use fresh vegetable (rapeseed) cooking oil. Fresh ingredients are poached with clean boiling water before stir fry. For stir fry, there are choices of gluten-free soy sauce, gluten-free teriyaki sauce, salt and pepper. It is important that you inform the chef on duty if you have an allergy/intolerance to gluten. Our gluten-free options also include freshly handmade sushi and accompaniments. Our selection of sushi changes everyday. Please ask a chef on duty or a member of staff for our gluten-free sushi of the day. A limited number of sushi is available in the evening and on Sunday and served on a 'first come, first served' basis. We are happy to reserve some gluten-free sushi for you - just let us know in advance. Please note many of our desserts contain gluten. Special homemade gluten-free desserts may be available.

Seafood, teppanyaki grill and sushi are available in the evening only and on Sunday all day.

Please help us looking after you by telling us if you have a gluten-free dietary requirement. If you have any question or require more information about our gluten-free options, please get in touch by emailing us via wokngrill.cambridge@gmail.com or speak to our supervisor/manager on duty.

Whilst we do our best to ensure your food is suitable for you, our dishes are prepared in areas in which gluten is present. Therefore, we cannot guarantee that dishes prepared in our premises are completely gluten-free due to the possibility of cross-contamination.

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I’m allergic to nuts. Are any of your dishes nut-free?

We use fresh rapeseed cooking oil (NOT nut oil). Many of our dishes do not contain nuts/peanuts. All dishes and sauces at buffet and fresh food counters are labelled with allergen information, including nuts and peanuts. Please note many of our desserts may contain nuts/peanuts. Special homemade nuts-/peanuts-free desserts may be available. 

Please help us looking after you by telling us if you have a nut/peanut allergy/intolerance. If you have any question or require more information about our nut-/peanut-free options, please get in touch by emailing us via wokngrill.cambridge@gmail.com or speak to our supervisor/manager on duty.

Whilst we do our best to ensure your food is suitable for you, our dishes are prepared in areas in which nuts/peanuts are present. Therefore, we cannot guarantee that dishes prepared in our premises are completely free from nuts/peanuts due to the possibility of cross-contamination.

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What dairy-free options do you have?

All food served at Wok n Grill is labelled with allergen information, including (dairy) milk.

We are pleased to say that most options on our menu (at the buffet counter, fresh food bar and sushi bar) do not contain milk or dairy ingredients. Our freshly handmade sushi may contain dairy ingredients. Please ask a chef on duty or a member of staff for our dairy-free sushi. A limited number of sushi is available in the evening and on Sunday and served on a 'first come, first served' basis. We are happy to reserve some dairy-free sushi for you - just let us know in advance. The majority of our desserts contain dairy ingredients. Special homemade dairy-free desserts may be available.

Please help us looking after you by telling us if you cannot take dairy products. If you have any question or require more information about our dairy-free options, please get in touch by emailing us via wokngrill.cambridge@gmail.com or speak to our duty supervisor/manager.

Whilst we do our best to ensure your food is suitable for you, our dishes are prepared in areas in which dairy products are present. Therefore, we cannot guarantee that dishes prepared in our premises are completely dairy-free due to the possibility of cross-contamination.

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Is your meat halal?

We are afraid we do not serve halal meats.

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Where is the nearest car park? 

We have ample free car parks for our customers. Please follow the signs at Winchmore Drive to our car parks. Our main car park will be on your right as you drive in. There is an overflow small car park on the left after the main car park. We have two disabled parking spaces just a few steps away from the entrance. 

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Do you have wheelchair access? 

Yes. We have wheelchair access from our small car park on the left as you drive in Winchmore Drive, just after the main car park. Please ask for wheelchair access when you make the booking and call us 01223 506248 when you arrive in the car park. We will provide assistance. There is a disabled WC in the restaurant.

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Do you have outside seating?

Yes, we have outside seating in our garden during the summer or when the weather is bright and warm enough. Just come in to the restaurant and ask for alfresco dining. For alfresco dining, we will request for payment for food and drinks before your meal.

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Is Wok n Grill baby/toddler friendly?

Yes, we surely are! We have highchairs and booster seats for toddlers. Please let us know if you need it when you make the booking. There is a baby changing station in the Ladies. We are happy to heat up your bottles or baby food. Just ask!

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Can I bring a pushchair into the restaurant?

A pushchair space at the table can usually be arranged if being requested in advance or when reserving a table. If a pushchair space has not be requested in advance and we are very busy, we may not have enough room for pushchairs at the table. Should this be the case, we will offer to keep the pushchairs elsewhere within the premises. For babies in the car seats, we can usually arrange for a space at the table. Highchairs and booster seats are available in the restaurant.

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Are pet dogs allowed in the restaurant?

We have a nice garden where pet dogs are welcomed.

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Would it be possible to have a special request?

If you have a special request, please let us know when booking a table or in good time and we will endeavour to meet your request at our best effort. For example, if you would like to be seated at a table by the window or in a specific area, just let us know. We are also happy to make special arrangements. For instance, we were pleased to purchase a bouquet of flowers on behalf of a customer for her mother on the Mothering Sunday. 

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Do you have gift vouchers?

Yes, our gift vouchers are perfect for any occasion! Click here to find out more.

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